Effective Date: November 24th 2025
Business Name: Twin Cities Engravers
Introduction
Twin Cities Engravers (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and share personal information obtained through our website and services.
By visiting our website or submitting information to us, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
• Name
• Email address
• Phone number
• Billing and shipping address
• Order information
• Payment details (processed by secure third-party services)
• Information submitted through contact forms
Information Collected Automatically
Our website may collect certain information automatically, including:
• IP address
• Browser and device information
• Website usage data
• Pages visited
• Cookie and tracking data
How We Collect Information
We may collect personal information when you:
• Submit a contact form
• Request a quote
• Place an order
• Email, call, or message us
• Browse our website
• Sign up for communications
We may also use cookies, analytics tools, and service partners to collect data.
How We Use Personal Information
We use the information collected to:
• Process orders and requests
• Contact you regarding your inquiry
• Provide customer service
• Improve our products, website, and services
• Communicate important updates
• Prevent fraud and ensure security
• Maintain business records
We do not sell personal information.
Payment Processing
We do not store or process full credit card information directly.
Payments on our website may be processed through secure providers such as:
• Stripe
• PayPal
• WooCommerce Payments
• Other secure payment platforms
These providers may collect information according to their own privacy practices.
Sharing of Personal Information
We may share personal information with trusted third parties, including:
• Website hosting platforms
• Payment processors
• Email services
• Analytics providers
• Delivery / shipping partners
• IT / support services
These parties may only access information as required to provide services to us.
We do not sell or rent personal data.
Cookies & Tracking
Our website may use cookies and similar technologies for:
• Functionality
• Analytics
• Website performance
• Security improvements
You may disable cookies through your browser, but some website features may not function correctly.
Data Storage & Retention
We retain personal information only as long as needed to:
• Fulfill the purpose collected
• Provide customer support
• Meet legal obligations
• Maintain business records
Data may be stored securely in Canada or internationally depending on provider infrastructure.
Your Rights
You may request to:
• Access your personal information
• Correct or update information
• Request deletion (where permitted by law)
• Withdraw consent
• Ask questions about your data
To make a request, contact us using the information below.
Security
We take reasonable steps to protect personal information from loss, misuse, and unauthorized access.
However, no method of storage or transmission is fully secure.
External Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of external sites.
Children’s Privacy
We do not knowingly collect information from children under 16 years old.
If information has been collected unintentionally, please contact us and we will remove it.
Changes to This Policy
We may update this Privacy Policy periodically.
The most recent version will always be posted on this page.
Contact Us
For questions or requests related to this Privacy Policy, please contact:
Twin Cities Engravers
Email: reid@twincitiesengravers.ca
Phone: (902) 440-7072
Address: 121 Ilsley Avenue, Unit 3A, Burnside, Nova Scotia