Effective Date: November 24th 2025
Business Name: Twin Cities Engravers
1. Introduction
Welcome to the Twin Cities Engravers website (the “Site”).
By accessing or using this Site, you agree to be bound by these Terms & Conditions and all applicable laws.
If you do not agree with any part of these Terms, you must not use this website.
2. Use of Website
You agree to use this Site only for lawful purposes and in a way that does not infringe, restrict, or inhibit anyone else’s rights or use of the Site.
You agree not to:
• Interfere with the security of the website
• Attempt to access restricted areas
• Upload harmful or malicious content
• Use the Site for fraudulent or illegal activity
3. Quotes & Orders
Quotes are estimates and may change based on:
• Final design
• Materials
• Production requirements
• Shipping costs
• Additional services requested
Orders may require:
• Deposit
• Full prepayment
• Written approval of a proof
We reserve the right to refuse or cancel any order for any reason.
4. Custom Products
Most products we create are custom-made and tailored to client requirements.
Custom products are:
• Non-returnable
• Non-refundable
• Non-exchangeable
(except in cases of defect or error caused by us)
Customers are responsible for reviewing and approving proofs before production begins.
5. Pricing
Prices are shown before applicable taxes.
We reserve the right to change prices at any time without notice.
If a price error occurs, we may:
• Cancel the order
• Correct the price
• Provide the customer the option to continue or cancel
6. Payments
Payments may be processed through secure third-party providers.
By submitting payment, you agree to the terms, security, and privacy policies of the payment processor.
We do not store full credit card details.
7. Shipping & Delivery
Shipping timelines are estimates and may vary due to:
• Material availability
• Production volume
• Courier delays
• Weather
• Customs (if applicable)
Twin Cities Engravers is not responsible for courier delays once an item has shipped.
Risk passes to the customer upon shipment or delivery.
8. Returns & Refunds
Due to the custom nature of many of our products:
• All sales are final.
• Refunds may be offered at our discretion in cases of:
• Manufacturing defect
• Product damaged before delivery
• Order error caused by us
Customers must report issues within 3 business days of receiving the product.
9. Intellectual Property
All content on this Site is owned by Twin Cities Engravers unless otherwise stated, including:
• Text
• Designs
• Logos
• Images
• Graphics
• Product descriptions
You may not copy, reproduce, or distribute any material without written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Twin Cities Engravers is not liable for any:
• Direct, indirect, incidental, or consequential damages
• Loss of data, income, or business
• Third-party actions or failures
• Website interruptions
• Delays due to external factors
Use of this Site is at your own risk.
11. Links to Other Websites
Our Site may contain links to external sites.
We are not responsible for:
• Content
• Privacy practices
• Accuracy
• Availability of any external website.
12. Website Availability
We aim to keep the Site available at all times, however we do not guarantee:
• Uninterrupted access
• Error-free content
• Virus-free platforms
We may update, suspend, or restrict the Site at any time without notice.
13. Privacy
Your use of this Site is also governed by our Privacy Policy, which explains how we collect and use personal information.
View the Privacy Policy here: [Insert Link]
14. Governing Law
These Terms are governed by the laws of the Province of Nova Scotia and the laws of Canada applicable therein.
15. Changes to Terms
We may update or modify these Terms at any time.
Updates will be posted on this page with a revised effective date.
Your continued use of the Site after changes indicates acceptance.
16. Contact Us
If you have questions about these Terms, please contact:
Twin Cities Engravers
Email: reid@twincitiesengravers.ca
Phone: (902) 465-2700
Address: 121 Ilsley Avenue, Unit 3A, Burnside, Nova Scotia